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Hawtpants of the Old Republic

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Tag Archives: Customer Service

Once Again, Customer Service Fail

Hawtpants of the Old Republic Posted on June 2, 2017 by NjessiJune 2, 2017

As you might recall, I got no credit for finishing Chapter 1 of KOTET and put in a CSR ticket.  Well this was the response I got: Dear [njessi], Thank you for contacting Star Wars™: The Old Republic™ Customer Service. … Continue reading »

Posted in Story Chapters | Tagged Customer Service, KOTET | 2 Replies

Able To Enable In-Game CC Purchasing

Hawtpants of the Old Republic Posted on November 12, 2013 by NjessiNovember 12, 2013

So a few days ago I was bitching and moaning about being unable to enable in-game cc purchasing (to get my discount).  I’m happy to report that today’s patch cleared up the problem for me!  Some people are still having … Continue reading »

Posted in SWTOR Generally | Tagged Bugs, Cartel Market, Customer Service, Patch 2.4.3, Subscription | 2 Replies

Subscriber In-Game Cartel Coin Purchase Discount: A Known Issue And Customer Service Fail

Hawtpants of the Old Republic Posted on November 9, 2013 by NjessiNovember 12, 2013

Note: Patch 2.4.3 seems to have resolved this issue for me, but not for everyone affected, according to the CS forum. So, I bit the bullet and purchased 450 cartel coins with my credit card on the website in order … Continue reading »

Posted in SWTOR Generally | Tagged Bugs, Cartel Market, Customer Service, Epic Fail, Rant, Subscription | 4 Replies

I Guess I Could Have Been Stubborn And Waited On My HK-51 Ticket

Hawtpants of the Old Republic Posted on December 12, 2012 by NjessiDecember 12, 2012

So I got a response on my whole HK problem: Dear [Me], Thank you for contacting us regarding your issue with the HK-51 mission, “Assertion: Repairs Required”. It appears that since submitting your ticket you have successfully completed this mission, … Continue reading »

Posted in Companions, Missions | Tagged Bugs, Customer Service, HK-51, Njessi Is A Jerk | Leave a reply

I Stop Being Stubborn And Get HK-51

Hawtpants of the Old Republic Posted on December 10, 2012 by NjessiDecember 10, 2012

After spending a week being very stubborn about my customer service ticket regarding that last annoying piece of HK, there was an all-guild group going through Maelstrom and I just couldn’t say no to that.  At the end, I was … Continue reading »

Posted in Companions, Missions | Tagged Customer Service, HK-51 | 8 Replies

Customer Service “currently only offer[s] support for class story missions”

Hawtpants of the Old Republic Posted on December 5, 2012 by NjessiJune 3, 2013

This weekend I was on the last component part for the HK quest.  The husband had taken the critter to Home Depot for Xmas lights, and I had uninterrupted game time.  The perfect time to do Maelstrom Prison.  Two kindly … Continue reading »

Posted in Companions, Missions | Tagged Customer Service, Epic Fail, HK-51 | 14 Replies

Server Consolidation That Still Totally Isn’t A Merger

Hawtpants of the Old Republic Posted on September 19, 2012 by NjessiSeptember 19, 2012

Tsk tsk Bioware.  You know, I’m trying to be positive and not like the gloom-and-doom hollerers out there, but you’re making it fucking HARD to be nice right now with this newest wave of mergers, I mean transfers, I mean … Continue reading »

Posted in SWTOR Generally | Tagged Customer Service, Epic Fail, Njessi Swears A Lot, Rant, Server Transfers | 14 Replies

Just When I Was Happy With Customer Service…

Hawtpants of the Old Republic Posted on June 20, 2012 by NjessiJune 21, 2012

Edit: Oh hey, after a bunch of bloggers holler on the internet, it gets resolved… but it had nothing to do with the hollering… totally. ______________________ After an initial bad experience with customer service, I have been impressed with their … Continue reading »

Posted in Blogging and Web, SWTOR Generally | Tagged Customer Service, Epic Fail, Njessi Swears A Lot, Rant | 7 Replies

Customer Service is Better and Faster

Hawtpants of the Old Republic Posted on April 18, 2012 by NjessiApril 18, 2012

Remember how I had a bad experience with customer service being slow and unresponsive – and after I QQ’ed here (and MMO Melting Pot linked it) the issue was fixed almost immediately – but the fixing at that particular time was totally … Continue reading »

Posted in SWTOR Generally | Tagged Customer Service | 8 Replies

Update: Customer Service Ticket Answered!

Hawtpants of the Old Republic Posted on February 10, 2012 by NjessiFebruary 10, 2012

Remember a few days ago, I wrote about a ticket for an item restoration that I had put in over 2 weeks ago.  Well, today I got an emailed response!  2 of them actually. Greetings [My Real Name], I am … Continue reading »

Posted in SWTOR Generally | Tagged Companion Customization, Customer Service | 1 Reply

Customer Service Fail

Hawtpants of the Old Republic Posted on February 8, 2012 by NjessiFebruary 10, 2012

What Happened OK, as you might have heard me yabbering, while taking screenies with the UI down, I then put the UI back up, and the UI refused to come back up, my character locked up, it was generally unpleasant, … Continue reading »

Posted in SWTOR Generally | Tagged Companion Customization, Customer Service, Epic Fail, Rant, Whining, World of Warcraft | 14 Replies

Did I Get On The Right Ship?

Hawtpants of the Old Republic Posted on January 25, 2012 by NjessiSeptember 21, 2012

I swear I’m in the twilight zone.  First, I see Risha, my companion whom I customized. Then I see Risha the NPC.  On my ship, in a different room.  Where she used to be BEFORE she became my companion. One … Continue reading »

Posted in Companions | Tagged Bugs, Customer Service, Epic Fail, Ivory, NPCs, Risha, Ship, Smuggler | 16 Replies

Do I Really Need To Explain This?

Hawtpants of the Old Republic Posted on January 4, 2012 by NjessiJanuary 4, 2012

OK, I saw an inappropriate name in general chat the other day and I took it upon myself to report it.  I got back this response via email: Greetings Njessi, I am Protocol Droid [REDACTED] of Human-Cyborg Relations… I have … Continue reading »

Posted in SWTOR Generally | Tagged Character Names, Customer Service, Epic Fail | 14 Replies

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