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Subscriber In-Game Cartel Coin Purchase Discount: A Known Issue And Customer Service Fail — 4 Comments

    • My husband and I followed the same procedure on the account page (just like you did). I know it was identical because I was reading the instructions to him. His worked, mine did not.

      This is just so fail. Sure things break, but when cs is powerless to attempt to make it right by any method, that makes me crabby.

  1. I didn’t even have to make a website purchase. The thing is: I have absolutely no memory of buying cartel coins with my card. Game time, yes, but no coins.
    Somehow I get the feeling that in this matter Bioware’s head doesn’t know what its ass is doing. And vice versa.

    Hmmm, maybe your problem is that two people are using the same credit card? *headscratch*

    And condolences on the lousy customer service experience. What you wrote sounds like the CS people weren’t given any info themselves, and been not allowed to do any of the things you mentioned in the post. Sucks for you, and sucks for the CS people because even if they WANT to help, they can’t. Not without risking their jobs, anyway. 🙁 (Been there, done the job, got the ulcer to prove it…)

    • I did contemplate that the “same credit card” thing might be the problem. I don’t know WHY it should be a problem since the cc purchase did go through. However, other people with this problem have purchased subsequent packs with a different card on the website, and were still unable to access their discount (I checked the thread). So meh, I’ll just wait.

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