Remember how I had a bad experience with customer service being slow and unresponsive – and after I QQ’ed here (and MMO Melting Pot linked it) the issue was fixed almost immediately - but the fixing at that particular time was totally not in response to the blog post, just a happy coincidence…
I got over my initial QQ and decided to keep sending in bug reports. I’m doing my part to make the game better, dammit. In the last few weeks, every bug report I’ve sent in has been answered in minutes. I mean, under 5 minutes, and the response was relevant to the bug in question (not all form). You know, like they read the thing!
Now, there are 2 possible explanations for this:
1. They are ramping up customer service and making it better and faster.
2. I’m on a list of QQ’ers who must be dealt with immediately.
#2 is my husband’s theory. I choose to believe #1, because #2 is damn creepy.
Have you had a good or bad experience with customer service lately?