Remember how I had a bad experience with customer service being slow and unresponsive – and after I QQ’ed here (and MMO Melting Pot linked it) the issue was fixed almost immediately – but the fixing at that particular time was totally not in response to the blog post, just a happy coincidence…

I got over my initial QQ and decided to keep sending in bug reports.  I’m doing my part to make the game better, dammit.  In the last few weeks, every bug report I’ve sent in has been answered in minutes.  I mean, under 5 minutes, and the response was relevant to the bug in question (not all form).  You know, like they read the thing!

Now, there are 2 possible explanations for this:

1. They are ramping up customer service and making it better and faster.

2. I’m on a list of QQ’ers who must be dealt with immediately.

#2 is my husband’s theory.  I choose to believe #1, because #2 is damn creepy.

Have you had a good or bad experience with customer service lately?


Customer Service is Better and Faster — 8 Comments

  1. My latest experiences with customer service were even worse than the first one. I didn’t even get the droid answer !
    But it could very well be that they first improved the english customer service and don’t care improving other langages. Mind you, some 1.2 changes didn’t even make it live on the french client (like, the chance of learning a new recipe with RE in the tooltip)

  2. When I reported a bug the other day I got a pretty quick response too. I’m guessing that activity in the game has dropped off a bit, which bought them some breathing space, and that after all the reports about just how awful their customer service was they did scramble to try to improve it.

  3. It’s not necessarily Bioware ramping up customer service, they’ve just gotten better at it. A brand new department just needs some time to start functioning properly. Have you been in a new restaurant within the first week of opening? So many broken dishes, wrong checks, bad orders, cold food, slow service, you name it.

  4. I got a response in mere moments the other day when a toon of mine got stuck. I couldn’t use the quick travel or fleet pass as I was classified as “moving” so a GM had to log in and summon me back to the fleet. I was quite impressed.