As you might recall, I got no credit for finishing Chapter 1 of KOTET and put in a CSR ticket.  Well this was the response I got:

Dear [njessi],

Thank you for contacting Star Wars™: The Old Republic™ Customer Service. I have responded to your query in-game and, for your convenience I have included a summary of the response below in case you are unable to access the in-game mail at the moment. Please note – at times, cases and responses from Customer Support may appear blank in the in-game help portal. If you have accessed your case and are unable to see a response from us, please respond to this mail and myself or a colleague will respond as soon as possible.

I am sorry to hear about your issues with your recent chapter returning to the start of chapter 1 despite already completing it.

Unfortunately at the time that you mentioned this issue, you may be aware that we experienced server issues and as a result of this there were rollbacks as you can reead up on here – http://www.swtor.com/community/showthread.php?p=9318975#edit9318975

Unfortunately due to this you will need to run Chapter I of the Wrath and Ruin again to get past it, as unfortunately this is not a quest we are able to progress.

I hope that you are able to get past it quick enough and can continue to to enjoy the KOTET storyline. If there is anything else I can help you with please don’t hesitate to contact me.

To check back on any details of the case, you can do so at any time by logging into the game on any of your characters and opening the Help Centre. All cases you have submitted will be listed in the Request Help section, alongside the response from us. All cases are set to resolved once a response has been sent however if you would like to discuss this case further, you can do so by replying to this email or creating a new case in-game.

As always, at BioWare and EA, we strive to provide you with the world’s best customer experience for the world’s best games. We’re always interested in hearing back from you, the player, about your experience with our Game Advisors so that we can improve our service to you.

We would appreciate it if you could take the time to fill out a short survey about your most recent support experience with us. We would greatly appreciate any feedback you may have as we’re committed to making sure you always have a personal and positive connection to our game, our people, and our community.

Please click here to begin: [survey link]

Thank you for playing Star Wars: The Old Republic.

Regards,

[CSR guy].

No!  That’s a bad bioware!  Copious use of “unfortunately” does not compensate for failure to fix my issue!

It also drives me nuts when they say they’re “unable” to fix the issue.  No, someone over there is able to fix the issue.  They just don’t choose to allow the CSR personnel to do that and it isn’t worth the time to find the person who has the power to press the “skip to chapter 2” button.

As my toon is now level 70, I’m just going to start KOTET on another that actually needs to hit 70.  If I’m going to redo the chapter, might as well be for a purpose.

Up soon: why command crates are bullshit.